Privacy Policy

1) Information We Collect

We collect information you provide directly when you request service, book a trip, or contact us. This may include:

• Contact details: name, phone number, email address
• Trip details: pickup/drop-off locations, date/time, passenger count, luggage notes
• Optional notes: flight number, special requests (car seats, meet & greet, accessibility)

We may also receive basic technical information when you visit our website (example: device type, browser, approximate location based on IP), typically via standard logs or analytics tools.

2) How We Use Your Information

We use personal information to operate and improve our service, including to:

• Confirm and coordinate reservations and dispatch chauffeurs
• Provide trip updates and service communications (SMS/phone/email)
• Respond to inquiries and customer support requests
• Help prevent fraud, abuse, or unauthorized use
• Maintain internal records for operations and accounting

We do not sell your personal information.

3) Sharing & Service Providers

We may share limited information with trusted service providers only as needed to deliver our services. Examples include payment processors and booking/communications tools.

These providers are authorized to use your information only to perform services for us and are expected to protect it.

4) Payments

Payment processing is handled by third-party processors (for example, Square links you may use to pay). We do not store full payment card details on our servers.

If you have questions about payment security, please contact us and we can explain the payment flow we use.

5) Cookies & Analytics

Our website may use cookies or similar technologies to help pages load correctly, remember basic preferences, and understand website performance. Analytics data is typically aggregated and helps us improve user experience.

You can control cookies through your browser settings. Disabling cookies may affect some site features.

6) Data Retention

We keep personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods can vary depending on the type of information and business/legal requirements.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal data. However, no method of transmission or storage is 100% secure.

If you believe your information has been compromised, contact us immediately.

8) Your Choices & Rights

Depending on your location and applicable laws, you may have rights to request access, correction, or deletion of certain personal information. You may also request that we stop using certain contact methods.

• Update info: ask us to correct your contact details
• Delete requests: request deletion where appropriate
• Communication preferences: request fewer messages or a different channel

We may need to verify your identity before completing certain requests.

9) Contact

If you have questions about this Privacy Policy or how we handle your data, contact us: